Privacy Policy

Effective date: 1st July 2026

This Privacy Policy explains how Mountain Cabin Naturals, LLC, doing business as Balanced Paws Small Animal Massage & Therapeutics ("Balanced Paws," "we," "us," or "our") collects, uses, and protects your personal information when you visit our website, submit an inquiry, or book a service.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact details: name, email address, phone number
• Pet information: name, species, breed, age, and health/medical details relevant to providing services
• Messages you send us through our inquiry form, email, or phone
• Payment information processed through our scheduling and payment platform (we do not store full payment card details ourselves)

We may also automatically collect limited technical information when you visit our website, such as IP address, browser type, and pages visited, through standard website analytics and cookies.

2. How We Use Your Information

• To respond to inquiries and schedule consultations or sessions
• To provide and coordinate care for your pet, including, with your consent, communicating with your veterinarian or wider care team
• To send appointment reminders, invoices, and service-related communications
• To share updates about Balanced Paws services, classes, or community resources, where you have opted in
• To maintain accurate intake and session (SOAP) notes for your pet's ongoing care
• To improve our website and services

3. How We Share Your Information

We do not sell your personal information. We may share limited information with:

• Your veterinarian or other members of your pet's care team, with your consent, to coordinate care
• Service providers who help us run our business, such as our website host (GoHighLevel), scheduling, and payment processing platforms
• Authorities, where required by law

4. Photos & Testimonials

Photos of your pet and testimonials are only used for marketing with your specific permission. You can ask us not to use, or to remove, any photo or testimonial at any time.

5. Data Retention

We keep client and pet records for as long as needed to provide ongoing care and to meet our business, tax, and legal record-keeping obligations, after which records are securely deleted or anonymized.

6. Cookies

Our website may use cookies to support basic functionality and to understand how visitors use the site. You can control cookies through your browser settings.

7. Your Choices

• You can ask to see, correct, or delete the personal information we hold about you and your pet
• You can opt out of marketing emails at any time using the unsubscribe link or by contacting us directly
• You can withdraw consent for us to share information with your veterinary care team at any time

8. Children's Privacy

Our services are intended for use by adults booking on behalf of their pets. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the most recent update.

10. Contact Us

Mountain Cabin Naturals, LLC dba Balanced Paws Small Animal Massage & Therapeutics

370 Darby Dr, Silverthorne, CO 80498

Email: [email protected]  |  Phone: 720.339.0264